Exchange Information
Domestic Orders – Unstitched Articles
We only accept exchanges for unstitched items if the product is:
- Damaged at the time of delivery
- Incomplete
- Incorrectly delivered
The item must be unworn, unwashed, and unused, and the issue must be reported within 7 days of receiving the order.
Customers are required to return the product through a traceable courier service at their own expense. Delivery charges are non-refundable.
Once the returned item is received and inspected, an exchange will be processed where applicable. If an exchange cannot be processed, a coupon code equivalent to the item’s current price may be issued within 5 working days for use on our website.
Important
Stitched articles cannot be exchanged under any circumstances.
International Orders
For international orders, exchanges are only accepted if:
- An incorrect item has been delivered
- The product is faulty or damaged upon arrival
Customers must contact our support team within 7 days of receiving the parcel and provide clear photos or videos showing the issue for verification.
Once the claim is reviewed and approved, a replacement may be arranged where applicable.
Please note that delivery and customs charges are non-refundable.
Return Address
28-A Tariq Ismael Road, Raiwind Road, Elaqa Ali Razabad
For Assistance
📧 zarifcustomercare@gmail.com
📞 +92 307 9909383 (WhatsApp)